Findings
6
across 8 properties
Good morning, Kyle.
◆
Home is your morning command center. Everything needing attention today — money, guests, turnovers, tasks — pulled from every platform into one screen. Tiles up top are the headline numbers, the briefing is what to act on, the right rail is who's arriving, leaving, and turning over. Guest Requests shows what the system settled on its own overnight and what it deliberately held back for a human. Every tab, tile, and column is configurable — this layout is a starting point, not a fixed product — and access is role-based, so your office, cleaners, and owners each see only what's theirs.
Missed Payouts
3
$8,540 across 3 stays · review & fire
Untagged Txns
11
of 412 this month · need a property
Same-Day Turns
4
Today & tomorrow · all assigned
MTD Gross Rentals
$164,200
Month-to-date · 8 properties
Mgmt Net Revenue
$32,840
MTD · after owner splits
Daily Briefing
Wednesday, June 17
2check-ins
3check-outs
11staying
6follow-ups
4unread
2same-day turns
1
Reply to Jordan P. (Airbnb, Hidden Oasis) — group of 14 asking max overnight occupancy for Jul 4–6.
Airbnb · msg2
Fire the 3 missed payouts on Finance — $8,540 across The Noble Bear, Villager Loft, Knotty Pine.
Money3
Clear 11 untagged Stripe + AMEX transactions so August closes clean in QuickBooks — 4 are Lake St Loft slip fees again.
Books4
Approve late checkout for Alex R. at Retreat 27 — a guest arrives the same day, so Rosa was asked before anything was promised.
Guest request5
Order bath towels for The Blue Spruce — cleaner Tanya flagged low stock, owner-billable.
Supply6
Log The Noble Bear deck-umbrella suggestion from Dana M.'s 5-star review as a property improvement.
Improvement✓
Early check-in — Priya Nair, Knotty Pine, asked to arrive at 1 PM.
Nobody checked out that morning, so the calendar was clear. She was told she can arrive any time from 2 PM and the request closed itself. No staff time.
Auto-approved · 8:41 AM⏸
Late checkout — Alex R., Retreat 27, asked to stay until 2 PM.
A guest arrives that same day, so this was not auto-approved. Rosa was texted a one-tap yes/no, replied yes at 9:12 AM, and it is now waiting on you above. Nothing was promised to the guest first.
Waiting on you✓
Early departure — Marcus Webb, Villager Loft, leaving Thursday instead of Friday.
The turnover was moved up a day and Tanya was notified. The cleaner found out the same morning instead of arriving Friday to an empty house.
Cleaner notified · 7:20 AMCheck-ins
Jesse HoltHidden Oasis · Jun 17 – Jun 21 · Airbnb
Priya NairKnotty Pine · Jun 17 – Jun 20 · VRBO
Check-outs
Margaret ShawVillager Loft · Jun 16 – Jun 17 · VRBO
Amanda WrenThe Noble Bear · Jun 14 – Jun 17 · Airbnb
Chris ValeThe Blue Spruce · Jun 13 – Jun 17 · Direct
Readiness — two independent signals (cleaning job done + door code used since checkout)
Villager LoftRosa · job done + code 10:42a · Ready
The Blue SpruceMaria · job done + code 11:15a · Ready
The Noble BearTanya · code used 10:58a, not marked done · On site
Time Capsuleno signal past deadline · reminder text sent
Late checkout — cleaner already confirmed
Alex R. · Retreat 27
Requested 1pm · Rosa confirmed no same-day turn
Jordan P.AirbnbHidden Oasis
"What's the max amount of people that can stay overnight? We have a group of 14." (Jul 4–6)
Darrah V.VRBOLake St Loft
Asking whether the boat slip is included and about an earlier check-in on the 12th.
Marcus L.DirectThe Noble Bear
"Do you allow dogs? We have one small, well-behaved pup."
Hostfully payout summary
May payout statement ready — 3 stays show a fee mismatch vs. the bank. Flagged on Finance.
Owner — Lake St Loft
"Can you send the May statement again? Want to check the cleaning line."
Michigan STR permit renewal
Boyne City registration renews Jul 1 — no action yet.
Tanyacleaner
"The Blue Spruce is low on bath towels and dish soap, added to the list."
Rosacleaner
"No turn at Retreat 27 today, late checkout is fine for the guest."
Bethcleaner
"Coffee maker at Lake St Loft won't turn on — might need a new one."
Guest Inbox
✉
Every guest conversation from Airbnb, VRBO, and direct bookings — in one thread, with the full back-and-forth. Pick a guest on the left to read the whole conversation; the system writes a suggested reply from that thread and the stay details. You edit and send — nothing goes out on its own.
Guests4 need you
Jordan P.AirbnbNeeds host
Jordan · Mon 4:12 PMHi! We're looking at Jul 4–6 for a big family reunion. What's the max amount of people that can stay overnight? We have a group of 14.
Auto-reply · Mon 4:12 PMHi Jordan — thanks so much for reaching out! Let me confirm the exact overnight capacity for those dates and get right back to you.
Jordan · Mon 4:31 PMPerfect, thank you! Also is the pool heated? A few of us are bringing little ones.
Jordan · Tue 8:03 AMFollowing up on this — still deciding between a couple places for the holiday weekend.
✦ Suggested reply — written from this conversation + the stay details
Darrah V.VRBONeeds host
Darrah · Sun 9:40 AMHi there! Is the boat slip included with the rental, or is that a separate charge?
You · Sun 10:15 AMHi Darrah! Yes — the private boat slip on Lake Charlevoix is included with your stay at no extra charge, and it fits a boat up to 45 feet.
Darrah · Sun 10:22 AMAmazing, that makes the trip. Great — and can we check in a bit earlier on the 12th? We're driving in from Chicago and should arrive around 2.
✦ Suggested reply — checked against the turnover schedule
Marcus L.DirectNeeds host
Marcus · Sun 6:55 PMHey — looking at The Noble Bear for Labor Day weekend. Do you allow dogs? We have one small, well-behaved pup who travels with us everywhere.
✦ Suggested reply — pulled from the property's pet policy
CoCo D.AirbnbAnswered
CoCo · Fri 2:18 PMMy daughters are coming too, apparently I missed that. lol! Total is 6 now instead of 4.
You · Fri 2:26 PMNo problem at all, CoCo! I've updated your Knotty Pine reservation to 6 guests — you're all set, and there's no change to your rate.
CoCo · Fri 2:30 PMYou're the best, thank you!
✦ No reply needed — guest spoke last with a thank-you
Listing Audit
✦
An automatic health check of every listing, plus a cross-check between your systems. Listing Quality finds missing photos, weak titles, and settings that hurt ranking. Data Conflicts catches where two platforms disagree about the same property — the silent errors that cause wrong quotes and bad guest expectations.
One-click fixes
4
safe to auto-apply
Needs review
1
your call
Avg listing score
88%
portfolio
| Property | Finding | Severity | Action |
|---|---|---|---|
| Time Capsule | Only 22 photos — top comps average 40+ | Deep dive | |
| The Noble Bear | Title missing "Gaylord" — high-search term | Quick edit | |
| Knotty Pine | Fire pit not listed in amenities (it has one) | Auto-apply | |
| Villager Loft | Instant Book off — comps mostly on | Quick edit | |
| The Blue Spruce | Description missing fire-pit + sleeps-14 callout | Auto-apply | |
| Hidden Oasis | Cancellation policy stricter than comps | FYI | Noted |
Conflicts
3
systems disagree
Affects quotes
2
guests see wrong price
Affects capacity
1
wrong guest count
Last cross-check
Today 05:40
runs every morning
| Property | Field | System A | System B | Action |
|---|---|---|---|---|
| Retreat 27 | Cleaning fee | Hostfully $350 | Airbnb $275 | |
| The Noble Bear | Max guests | Hostfully 12 | Airbnb 10 | |
| Knotty Pine | Pet fee | Hostfully $150 | VRBO not set |
Why this matters: a fee that's right in one system and wrong in another quietly under-charges every booking from that channel. This check runs every morning so a mismatch never lives more than a day.
Books
▦
The financial piece, automated — usually the most time-consuming part of the back office. Every Stripe charge and bank line gets tagged to a property and owner, then posted to QuickBooks Online under the right class. The queue below is only what the system couldn’t decide on its own; today that cleanup happens by hand, line by line.
Transactions (Aug)
412
Stripe + AMEX + Baselane
Auto-tagged
401
97% · property + owner + class
Needs review
11
ambiguous — queued below
Manual cleanup
~6 hrs/wk
eliminated
| Date | Source | Description | Amount | Best guess | Action |
|---|---|---|---|---|---|
| Aug 19 | AMEX | MENARDS #3241 GAYLORD MI | $284.19 | Time Capsule · Maintenance | |
| Aug 19 | AMEX | BOYNE CITY MARINA SLIP | $450.00 | Lake St Loft · Owner expense | |
| Aug 18 | Stripe | PAYOUT — Hidden Oasis account, 3 stays | $12,480.00 | Matched · 3 stays, fees pulled from Stripe | |
| Aug 18 | Baselane | XFER TO AMEX OPERATING | $5,000.00 | Internal transfer · not an expense | |
| Aug 17 | AMEX | TURNO SUBSCRIPTION | $349.00 | Overhead · not property-billable | |
| Aug 16 | Stripe | REFUND — guest, no reservation ref | −$620.00 | Unmatched · needs a human |
The rule the system learns: accept a tag once and the same merchant, description pattern, or charge shape is auto-tagged next month. The queue shrinks as it learns your books — it doesn’t stay at 11 forever.
Posted to QBO
401
this month
Awaiting review
11
held back deliberately
Sync errors
0
last run 05:40
Close status
Aug open
clears when the queue hits 0
Stripe payout → bank deposit → QuickBooks entry
| Payout | Amount | Landed in | QBO entry | Match |
|---|---|---|---|---|
| Aug 18 · Stripe | $12,480.00 | Hidden Oasis Baselane · Aug 20 | 3 stays · Hidden Oasis | Matched |
| Aug 11 · Stripe | $9,840.00 | Time Capsule Baselane · Aug 13 | 2 stays · Time Capsule | Matched |
| Aug 4 · Stripe | $15,220.00 | Retreat 27 Baselane · Aug 6 | 4 stays · Retreat 27 | Matched |
| Aug 20 · Owner draws | $28,400.00 | AMEX operating | 8 owner payments | 1 unmatched |
Two-sided check. A payout is only marked matched when the Stripe record, the bank deposit, and the QuickBooks entry all agree. Anything that doesn’t reconcile stays visible here rather than quietly closing the month.
How Haze runs it — one Stripe account per property
Every property has its own Stripe account, paying out to that property’s own bank account. The booking platform charges each listing on the right account, so money never arrives mixed together and there is no monthly split. The only work left is matching each payout to its stays — and the system does that.
The layers
| Layer | What it holds | Why it helps |
|---|---|---|
| Platform account | Haze Retreats · processing + fees | One relationship with Stripe, one set of credentials |
| Per-property accounts | One per property | Charges land already attributed — no tagging after the fact |
| Payout routing | Property account → property bank | Owner payouts stop being a manual calculation |
| QuickBooks class | Mapped 1:1 to each account | Per-property P&L falls out automatically |
Two settings make it work. Every account is on manual payouts, so money waits in Stripe until it can be matched to a stay, and every listing gets a test charge at setup, so a guest’s money can never land on the wrong property.
Finance
◈
One Stripe account per property. Each property’s balance is its own, so "who is owed what" can be read straight off the account. The system matches every charge to its stay, then flags stays that earned money but were never paid out. Fire a payout with one click — money never moves on its own.
Missed payouts — stays that earned money but never paid out
| Property | Guest / Stay | Channel | Owed | Why flagged | Action |
|---|---|---|---|---|---|
| The Noble Bear | Chris Vale · Jun 13–17 unpaid | Direct | $3,240.00 | Charge settled, no payout in 6 days | |
| Villager Loft | Fran Okafor · Jun 9–14 unpaid | VRBO | $2,700.00 | Collected, never allocated to owner | |
| Knotty Pine | Amanda Wren · Jun 14–17 unpaid | Airbnb | $2,600.00 | Payout skipped by the daily run |
| Property | Guest / Stay | Amount | Status |
|---|---|---|---|
| The Blue Spruce | Owen Cole · Jun 16–18 | $1,400.00 | Settling · clears Thu |
| Lake St Loft | Chase Bell · Jun 15–19 | $2,620.00 | Settling · clears Fri |
Money is on its way but not yet cleared — nothing to do. These move to Active only if they stall.
| Property | Guest / Stay | Amount | Reason dismissed | Action |
|---|---|---|---|---|
| Retreat 27 | Rebecca Lane · May 28–31 | $1,980.00 | Owner collected by check directly |
| Property | Guest / Stay | Amount | State |
|---|---|---|---|
| The Noble Bear | Chris Vale · Jun 13–17 | $3,240.00 | Active |
| Villager Loft | Fran Okafor · Jun 9–14 | $2,700.00 | Active |
| Knotty Pine | Amanda Wren · Jun 14–17 | $2,600.00 | Active |
| Lake St Loft | Chase Bell · Jun 15–19 | $2,620.00 | Settling |
| The Blue Spruce | Owen Cole · Jun 16–18 | $1,400.00 | Settling |
| Retreat 27 | Rebecca Lane · May 28–31 | $1,980.00 | Dismissed |
| Hidden Oasis | Dana Mercer · Jun 1–5 | $4,850.00 | Paid Jun 6 |
Stripe balances — one account per property
Combined balance
$78,400
across 8 property accounts
Owed to owners
$54,100
earned, not yet paid out
Guest deposits held
$24,300
future stays
Untagged this month
11 txns
$3,900 awaiting a property
| Property | Collected (Aug) | Paid out | Owed | Attribution |
|---|---|---|---|---|
| Hidden Oasis | $38,400 | $27,200 | $11,200 | Auto |
| Time Capsule | $29,400 | $19,750 | $9,650 | 3 need review |
| Lake St Loft | $24,600 | $16,200 | $8,400 | 4 need review |
| Retreat 27 | $21,500 | $14,200 | $7,300 | Auto |
| The Blue Spruce | $18,900 | $12,750 | $6,150 | Auto |
| The Noble Bear | $15,200 | $9,800 | $5,400 | 4 need review |
| Knotty Pine | $9,400 | $6,000 | $3,400 | Auto |
| Villager Loft | $6,800 | $4,200 | $2,600 | Auto |
| Portfolio | $164,200 | $110,100 | $54,100 | 11 to review |
Why it stays simple: each property collects into its own account, so its balance already says what that owner is owed. The review flags above are charges the system could not match to a stay on its own; see Books → Stripe Structure.
Period
Basis
Gross rentals
$164,200
month to date
Mgmt net revenue
$32,840
20% of gross
Owner payouts
$124,900
after fees & mgmt
Platform + processing fees
$6,460
actual, not estimated
| Property | Gross | Fees | Mgmt fee (20%) | Owner net |
|---|---|---|---|---|
| Hidden Oasis | $38,400 | $1,510 | $7,680 | $29,210 |
| Time Capsule | $29,400 | $1,156 | $5,880 | $22,364 |
| Lake St Loft | $24,600 | $968 | $4,920 | $18,712 |
| Retreat 27 | $21,500 | $846 | $4,300 | $16,354 |
| The Blue Spruce | $18,900 | $743 | $3,780 | $14,377 |
| The Noble Bear | $15,200 | $598 | $3,040 | $11,562 |
| Knotty Pine | $9,400 | $370 | $1,880 | $7,150 |
| Villager Loft | $6,800 | $269 | $1,360 | $5,171 |
| Portfolio | $164,200 | $6,460 | $32,840 | $124,900 |
Reports
▤
Generate any owner statement or payout/fee report on demand. The system rebuilds the numbers from your bookings and — critically — pulls the real platform fees back in (the ones missing from the booking platform's report), so gross → fees → net matches the bank to the penny. Preview on screen, then email the PDF.
Generate a statement
~10 seconds
Recent runs
| Report | Scope | Status |
|---|---|---|
| Owner statements | All · May 2026 | Sent · Jun 1 |
| Payout & fee report | All · May 2026 | Sent · Jun 1 |
| Owner statement | Hidden Oasis · Apr | Sent · May 3 |
| Owner statement | The Noble Bear · Q1 range | Sent · Apr 12 |
Fee recovery: the emailed statement uses the actual processing fee on every charge — not the platform's estimate — so owner net is exact even when a charge settles overnight.
Supply & Maintenance
◧
Supply and maintenance needs your cleaners flag from the field, auto-sorted and routed. The system reads a cleaner's note or text, decides whether it's a supply order or a repair, and routes it — owner-billable items get logged to that owner's books and the owner notified; internal repairs become tasks. One-click approve marks it ordered and texts the cleaner an ETA.
Open requests
4
2 need approval
Owner-billable
2
auto-logged
Maintenance
1
needs a vendor
Ordered this week
7
all cleaners notified
Needs your call
The Blue Spruce — bath towels + dish soap
Tanya, from the field · owner-billable · est. $124
Lake St Loft — coffee maker broken
Beth, from the field · maintenance · needs replacement
Recently handled
| Property | Item | Routed to | Status |
|---|---|---|---|
| Time Capsule | Paper products restock | Owner-billable · $86 | Ordered · cleaner notified |
| The Noble Bear | Replace grill propane | Owner-billable · $28 | Ordered |
| Knotty Pine | Leaky faucet | Maintenance task | Vendor scheduled |
Reviews
★
Two jobs in one place. Response queue drafts a reply to each new review for you to approve — approving publishes it. Improvement suggestions mines recurring feedback ("guests keep mentioning slow WiFi") into a trackable list you move New → Planned → Done, plus each owner's monthly highlight roundup.
Awaiting approval
3
drafts ready
Avg rating (30d)
4.89
portfolio
Published this month
14
responses sent
Response rate
100%
every review answered
Dana M. · The Noble Bear5★Airbnb
"Beautiful home, spotless, and the dock and kayaks are unreal. Only wish there were an umbrella for the deck table — it gets full sun by noon."
Suggested response
Thank you so much, Dana! We're thrilled the dock and kayaks lived up to it. Great call on the deck umbrella — we've already added one to the list for this season. Hope to host you again!
Ben T. · Time Capsule4★VRBO
"Incredible house for a big group. WiFi in the lower level was spotty which made working tough on Friday."
Suggested response
Thanks for the kind words and the honest note, Ben. The lower-level WiFi is a real gap — we have a mesh extender going in this month so the next group can work without a hitch. We'd love to host you again.
Priya N. · Lake St Loft5★Airbnb
"Right on the water, spotless, and the keyless entry made a late arrival painless."
Suggested response
Thank you, Priya! Late arrivals should be easy, so we're glad the keyless entry did its job. The slip is there whenever you're back on the water — come see us again soon!
Mined from guest reviews
| Property | Suggestion | Severity | Status |
|---|---|---|---|
| The Noble Bear | Add a deck umbrella / shade (mentioned 3×) | Medium | New |
| Time Capsule | WiFi drops in the lower level (mentioned 4×) | High | Planned |
| Villager Loft | Kitchen needs sharper knives | Low | Done |
| Knotty Pine | More parking guidance in the guidebook | Low | New |
This month's owner highlights
Hidden Oasis — 5 new 5★
"Unreal setup for our group of 14 — indoor pool, hot tub, game room, all of it." Owner roundup emailed automatically.
Lake St Loft — 3 new 5★
"Spotless, easy keyless entry, right on the water."
Review requests
9 recent checkouts staged for a personalized review text.
Classifier
⌗
The AI's inbox-sorting work, queued for your approval. Cleaner Comms takes texts your cleaners already send and files each one as a to-do, maintenance issue, or supply order — you approve or correct the call. Master To-Do is a weekly cleanup pass that flags unlabeled, duplicate, and stale tasks so the list never rots.
To review
3
AI pre-sorted
Auto-filed today
9
high confidence
Ignored
5
"ok / thanks"
Accuracy (30d)
96%
after your corrections
| From | Message | AI category | Action |
|---|---|---|---|
| Tanya The Blue Spruce |
"Bath towels are getting thin and we're almost out of dish soap here." | Supply order | |
| Beth Lake St Loft |
"Coffee maker won't turn on, tried a different outlet. Might need a new one." | Maintenance | |
| Rosa Retreat 27 |
"Left the patio umbrella down, one arm is bent — flagging so a guest doesn't force it." | To-do / note |
Label suggestions
3
missing property/category
Duplicate clusters
2
same task twice
Stale rows
2
untouched 30+ days
Last audit
Sun 07:00
runs weekly
| Task | Issue | Suggestion | Action |
|---|---|---|---|
| "Fix the gate latch" | No property | The Noble Bear (from context) | |
| "Order more towels" | No category | Supply | |
| "Call about the hot tub" | No property | Retreat 27 | |
| "Replace deck umbrella" ×2 | Duplicate | Merge into one row | |
| "WiFi extender lower level" ×2 | Duplicate | Merge into one row | |
| "Ask owner about new grill" | Stale 41d | Snooze or close | |
| "Check dock permit" | Stale 36d | Snooze or close |
Suggest-only. Nothing in your task list changes until you click — the weekly audit proposes, you decide.